Benefits and Employee Relations Manager

Job Posting:

JR101914 Benefits and Employee Relations Manager (Open)

Department:

Human Resources , PM

Position Type:

Regular

Open Date:

06-30-2026

Close Date:

07-21-2026

$80,000.00 Annually

Job Description:

The Office of Human Resources announces the position of Benefits and Employee Relations Manager reporting to the Assistant Director of Human Resources. The selected candidate will manage all aspects of benefits administration including processing transactions and responding to routine inquiries as well as proactively addressing employee relations issues, ensuring the University’s compliance with Title VII, Title IX, ADA and other key policies and legislation. The position interfaces with employees, government agencies and other educational institutions and serves as the point of contact for benefits and employee relations matters in the Office of Human Resources.

Responsibilities:

• Works closely with the Assistant Director enforcing and evaluating ongoing HR policies, programs, functions, and activities. Identifies, informs departmental leadership of complex and/or legally sensitive issues.

• Responds to employee relations issues such as interpreting policies and procedures for employees, investigating complaints, and identifying corrective actions to resolve complaints.

• Assists managers with performance concerns, disciplinary action and conflict management issues.

• Serves as the Workday Absence and Benefits Partner, managing the administration of leave and other benefits such as retirement and tuition remission.

• Provides support in coordinating Title IX activities for employees, reporting compliance and providing other assistance.

• Administers unemployment and worker’s compensation processes, reviews liability reports, monitors program costs and recommends policy changes to departmental leadership.

• Assists in the evaluation of benefits and employee relation reports and makes performance/process improvement recommendations.

• Facilitates exit process for employees, summarizes findings and discusses trends and concerns with senior management.

• Represents the University on systemwide committees, and participates in other meetings and seminars, when directed

Minimum Qualifications:

EDUCATION

• Bachelor’s degree in Human Resources (or a related field).

EXPERIENCE

• A minimum of (5) years of exempt-level Human Resources Management experience with demonstrated experience in benefits and employee relations.

• Higher Education experience preferred.

• PHR/SPHR/SHRM-CP/SHRM-SCP certification a plus

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of state and federal employment laws governing human resource management.

• Knowledge of best practices in the field and ability to determine change needed to improve programs and services.

• Knowledge of practices and protocols in conducting conversations and investigations.

• Must possess analytical thinking skills with an ability to make decisions and solve problems.

• Ability to prioritize ongoing and new projects, as well as conduct research and gather information.

• Leadership, coaching, and team-building skills that motivates employees and cultivates good working relationships.

• Ability to respond to employee concerns with an appropriate sense of urgency.

• Skill with PC applications and HRIS software. Proficiency with Word, Excel, and PowerPoint. Knowledge of Workday.

• Excellent interpersonal skills.

• Attention to detail and accuracy with ability to use independent judgments and make decisions.

• Excellent oral and written communications skills with ability to make presentations, write legally sufficient documents, and effectively share information.

• Ability to manage confidential information and demonstrate unquestionable integrity, and professionalism.

• Ability to drive change, manage complexity, influence others, promote teamwork, resolve conflict, solve problems, and focus on results.

Additional Job Information:

BENEFITS SUMMARY

Coppin State University offers a competitive benefits package to include health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave and federal holidays for all regular employees. Contractual employees are eligible for limited benefits.  Please see the link below to view the benefits that Coppin State University has to offer.

https://www.coppin.edu/benefits

E-VERIFY STATEMENT

This agency participates in the E-Verify system for verification of citizenship and employment authorization.

Coppin State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, ethnicity, national origin, ancestry, religion, gender, sexual orientation, gender identity, genetic information, marital status, pregnancy, age, disability status or veteran status. View the EEOC Know Your Rights poster for more information regarding your rights under the law.

If you experience difficulties utilizing the online application system or you require reasonable accommodations during any part of the pre-employment process, please contact Human Resources at [email protected]. Please note that only inquiries regarding a request for reasonable accommodation or system issues will be responded to when contacting this e-mail account. Reasonable accommodation will be considered on a case-by-case basis.