Call Center Representative

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and professional services customers and their members. In this position, you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. ?


Schedule, Benefits, & Compensation:

Starting Pay Rate: $18.00 - $20.00 per hour Schedule: Monday Friday, First Shift (8:00am - 5:00pm) Location: Annapolis Junction, MD (onsite) Medical, Dental, & Vision Insurance Participation in company 401k program Paid Time off and 10 paid holidays
What BrightKey Offers:

Gain experience in a great organization with a 30+ year history of providing industry leading business services! Opportunity for professional growth. We provide a clear career path into leadership and management roles. Consistent and stable work schedule. A great work environment in a professional office setting. You have your own desk, equipment, computer and workspace. A supporting team with years of experience serving our customers that can support you in your professional growth.
Ideal Experience to Have:

Experience in a professional call center environment Excellent customer service skills Ability to provide consistent, professional and courteous communications with individuals over the phone, email and via chat services. Proficiency with Microsoft Word and Excel
Key Responsibilities of the Call Center Representative:

Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries. Assist members with account