Community Partnerships & Outreach Coordinator (Behavioral Health)
The Crossroads | Owings Mills, MD (Hybrid)
Full-Time | 40 Hours Per Week
Salary: $62,000-$72,000 per year + annual performance bonus + mileage reimbursement
Schedule
Monday-Friday
8:30 AM - 5:00 PM
Occasional evenings and weekends required for community events, presentations, and outreach activities.
Reports To
Chief Executive Officer (CEO)
About The Crossroads
The Crossroads is a CARF-accredited Adult Psychiatric Rehabilitation Program (PRP) serving adults throughout Maryland. We partner with individuals living with serious mental illness to improve independence, stability, and quality of life through person-centered, community-based rehabilitation services.
Our mission is to empower participants by supporting independent living skills, community integration, employment goals, symptom management, and overall wellness.
We are seeking an energetic, relationship-driven, and innovative Community Partnerships & Outreach Coordinator to serve as an ambassador for The Crossroads throughout Maryland.
This is not a traditional sales position.
This role focuses on building trusted community partnerships, increasing awareness of behavioral health resources, developing sustainable referral networks, and helping The Crossroads grow through strategic community engagement.
The ideal candidate enjoys networking, attending events, building relationships, speaking to groups, utilizing technology, and bringing creative ideas to life.
Who Should Apply
We strongly encourage applications from
Early-career professionalsRecent college graduatesCommunity health workersSocial workersBehavioral health professionalsPublic health professionalsCare coordinatorsCase managersHealthcare outreach professionalsCandidates with degrees in the following fields are encouraged to apply:
Public HealthPsychologySocial WorkSociologyHuman ServicesCommunity HealthCommunicationsHealthcare AdministrationMarketingGraphic DesignProfessional experience is valued; however, we also highly value initiative, professionalism, adaptability, creativity, and a willingness to learn.
Position Summary
The Community Partnerships & Outreach Coordinator will establish and maintain referral relationships throughout Maryland with hospitals, outpatient mental health clinics, psychiatric providers, social workers, housing organizations, recovery programs, and community organizations.
The position will also help increase organizational visibility by attending events, coordinating outreach activities, assisting with marketing initiatives, supporting social media efforts, and helping maintain technology systems that track growth and partnerships.
This position is ideal for someone who enjoys variety and wants to build a career that combines behavioral health, community engagement, healthcare operations, technology, and organizational growth.
Essential Duties & ResponsibilitiesCommunity Partnerships & Referral Development (35%)
Build and maintain referral relationships throughout Maryland.Conduct outreach to hospitals, OMHCs, psychiatric practices, PMHNPs, social workers, housing organizations, and community organizations.Schedule and attend partnership meetings.Deliver introductory presentations.Conduct routine follow-up with referral partners.Identify opportunities to expand referral networks.Community Events & Outreach (25%)
Represent The Crossroads at
Health fairsResource fairsFarmers marketsWellness exposCommunity festivalsFaith-based eventsSenior exposRecovery eventsCounty eventsResponsibilities include:
Registering for eventsCoordinating event logisticsSetting up event boothsDistributing marketing materialsNetworking with organizationsCollecting contact informationScheduling follow-up meetingsSocial Media & Community Awareness (10%)
Support organizational visibility through
FacebookLinkedInInstagramResponsibilities include
Event announcementsPartnership spotlightsEducational contentCommunity resource sharingSuccess stories (while maintaining HIPAA compliance)Marketing & Graphic Design Support (10%)
Assist with creating
FlyersBrochuresEvent materialsPresentation decksResource guidesRecruitment materialsQR code cardsExperience with Canva, Adobe Express, or similar design platforms is highly desirable.
Technology & Data Management (10%)
Utilize technology systems to support organizational growth.
Responsibilities include
Maintaining Airtable databasesUtilizing Jotform systemsUpdating outreach dashboardsTracking referral sourcesMonitoring event outcomesSupporting CRM systemsTechnology-savvy candidates are strongly encouraged to apply.
Strategic Growth & Innovation (10%)
Develop innovative outreach ideas.Research community needs.Identify partnership opportunities.Recommend new strategies to increase awareness throughout Maryland.We highly value creative thinkers and "out-of-the-box" problem solvers.
Monthly Performance Expectations
Employees are expected to
Contact 30 organizations.Conduct 6 partnership meetings.Attend 4 community events.Deliver 1 educational presentation.Complete 20 follow-up activities.Establish 3 new referral partnerships.Support participant admissions growth efforts.Performance evaluations will focus on outreach activities, relationship building, professionalism, organization, and overall contribution to organizational growth rather than participant enrollment numbers alone.
Territory Coverage
Travel throughout Maryland is required.
Primary service areas
Baltimore CountyBaltimore CityHoward CountyCarroll CountySecondary service areas:
Anne Arundel CountyHarford CountyFrederick CountyAdditional territories may be assigned as the organization grows.
Required Qualifications
Bachelor's degree OR equivalent experience.Excellent written and verbal communication skills.Strong organizational skills.Professional demeanor and presentation skills.Ability to work independently.Comfortable networking and speaking to groups.Reliable transportation.Valid driver's license.Preferred Qualifications
Experience in one or more of the following areas is preferred
Behavioral healthCommunity outreachSocial workPublic healthEvent planningHealthcare administrationCommunity engagementCare coordinationCase managementGraphic designTechnology experience is highly desirable, including:
AirtableJotformCanvaAdobe ExpressMicrosoft OfficeGoogle WorkspaceCRM systemsTraining will be provided.
Work Environment
Hybrid work environment
25% office-based work50% community-based outreach25% remote administrative workTravel throughout Maryland is required.
Mileage reimbursement will be provided in accordance with company policy.
Compensation & Benefits
Salary
$62,000-$72,000 annually
Benefits
Paid Time Off (PTO)Mileage reimbursementFlexible scheduling opportunitiesProfessional development opportunitiesLeadership development opportunitiesAnnual performance bonus eligibilityWhy Join The Crossroads?
This position offers a unique opportunity to help transform behavioral healthcare access throughout Maryland while building valuable skills in behavioral health, community engagement, event planning, technology systems, healthcare operations, and organizational growth.
This role has significant growth potential and may evolve into a leadership position as The Crossroads continues to expand.
The Crossroads is an Equal Opportunity Employer and values diversity, equity, and inclusion in the workplace.
Pay: $50,956.90 - $72,000.00 per year
Benefits
Flexible scheduleHealth insurancePaid time offAbility to Commute:
Owings Mills, MD 21117 (Preferred)Work Location: Hybrid remote in Owings Mills, MD 21117
