Department of Aging Human Services Associate - MAP Specialist

Duties

Job Purpose
Under general supervision in the Maryland Access Point Office (MAP).

Essential Job Duties

• Provides information, referrals, and assistance to older adults, individuals with disabilities, family members, and professionals.
• Enters consumer and statistical information for reports into the Wellsky database.
• Completes consumer intakes for various Department of Aging programs and forwards referrals.
• Responds to inquiries about the Long Term Services & Supports (LTSS) system and Level 1 Screenings.
• Maintains expertise in the field of Information and Referral, and Options Counseling.
• Assists in the operations of other MAP services, including the Loan Closet, Speakers Bureau, and updating MAP materials.
• Triages crises with consumers and refers to the appropriate resources.

Examples of Other Duties
Performs other duties as assigned.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all essential job functions for each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Qualifications

Required Qualifications
Graduation from an accredited college or university with a bachelor's degree in a social or behavioral science.

Experience described in the essential duties may be substituted on a year-for-year basis, up to a maximum of 4 years, for the required education.

Knowledge, Skills, and Abilities:

• Knowledge of theories and principles of aging.
• Knowledge of issues and resources for persons with disabilities.
• Basic knowledge of community, human, and social services assistance programs.
• Communication skills, including: active listening, redirection, de-escalation, and summarizing.
• Skills in completing assessments of customers’ situations.
• Skills in problem-solving.
• Skills in using databases, Word documents, email, and online forms.
• Ability to work in a fast-paced setting.
• Ability to handle difficult customers and those experiencing a crisis.
• Ability to enter and maintain client information in electronic records. 
• Ability to make public presentations.
• Ability to interpret Federal, State, and local regulations, procedures, and guidelines for human services professionals.            

Licenses and Certificates
Some positions within this classification may require possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland driver's license at the time of appointment.

Proof of Licenses, Certifications, and Education
Applicants are required to submit proof of education beyond high school to meet the required qualifications for this job.  Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.
 
Proof of licenses, certifications, and education must be submitted with each application.
 
Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)
 
Mail or deliver documents to:
ATTN:  Human Services Associate (MAP Specialist)
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

You must attach your transcript(s), certification(s), and/or professional license(s) to your application. Unofficial copies are acceptable.
 
EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated in their applications, including their responses to the supplemental questions. Applicants must clearly and completely state the dates and duties of their past and present experience for evaluation purposes.