Department of Aging -Office Assistant - Home Team Program

Duties

Job Purpose
Under general supervision, performs comprehensive clerical and routine administrative duties to ensure the efficient operation of an office or coordinates a major function within a County agency or bureau.
 
Essential Job Duties

• Provide general clerical assistance to the program
• Assist with the Home Team Program Operations
• Assist with the volunteer and client vetting process
• Assist with Data Entry

Examples of Other Duties

• Uses automated office systems, such as a computer, to prepare a variety of emails, memos, and other material from a draft or specific instructions. 
• Accesses databases to establish, retrieve, review, update, track, and revise a variety of office records.
• Responds to inquiries of a routine nature regarding County, department, and/or program policies in person, by telephone, or by regular or electronic mail.
• Collects information regarding more complex inquiries and refers to appropriate staff for follow-up as necessary.
• Operates office machinery, such as photocopiers, calculators, telephones, scanners, and printers.
• Performs other related duties as required.

NOTE:  The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for this position.  This may not include all of the essential job functions of this position. This position may not be required to perform all of the essential job duties listed.

Qualifications

Education and Experience 
Possession of a high school diploma or an appropriate equivalent plus one year of typing, word processing, or secretarial experience.

(Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education. Additional education may be substituted on a year-for-year basis for the required experience.)

Knowledge, Skills, and Abilities (Entry Level) 

• Knowledge of modern office methods and procedures, including filing systems.
• Knowledge of spelling, grammar, and arithmetic.
• Knowledge of MS Office, database management, and spreadsheet software packages.
• Knowledge of guidelines regarding eligibility for our programs.
• Ability to compose simple letters and memos. 
• Ability to communicate effectively.
• Ability to work independently and make decisions with accuracy and attention to detail. 
• Ability to follow County and departmental rules and regulations. 
• Ability to respond appropriately to inquiries from the public. 
• Ability to maintain client confidentiality
• Ability to establish and maintain positive relationships with clients, volunteers, and community partners. 
• Ability to effectively triage information from callers and email recipients. 

Licenses and Certificates
Some positions within this classification may require possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland driver's license at the time of appointment.

Proof of Licenses, Certifications, and Education 
Applicants are required to submit proof of education to meet the position's minimum qualifications. Diplomas or Transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland driver's license is required at the time of appointment. 
 
Failure to submit proof of professional Licenses, Certifications, and Education will result in your application not being considered. Proof of professional licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency 
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org )

Mail or deliver documents to:
ATTN:  Office Assistant - (Aging)
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

You must attach your transcript(s)/degree(s) and professional license(s)/certification(s) to your application. Unofficial copies are acceptable.  

EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated in their application, including answers to the supplemental questions. Applicants must clearly and completely state the dates and duties of their past and present experience for evaluation purposes.