Duties
- Meets with new OCF FSC families to familiarize and integrate them into programs and activities; complete all required program participant paperwork including ongoing development of family partnership agreements.
- Conduct enrollment, intake, orientation, and ongoing case management services for families participating in OCF’s Family Support Center Program
- Develop and maintain relationships with community organizations and facilitate referrals to ensure coordinated, high-quality support for families
- Connect families to community resources, referrals, crisis support, and supportive services to promote family stability and self-sufficiency
- Maintain accurate and timely documentation, including case notes, service logs, milestone tracking, and family records
- Maintain compliance with confidentiality and all required reporting standards
- Participate in regular meetings with supervisor and with team members to discuss progress, challenges, and other issues as they relate to service coordination
- Attend trainings and meetings as required by the Department, Office, and grant funders.
- Participate in activities related to Emergency Management as requested including work outside normal business hours to include some weekends and evenings.
- Other related duties may be assigned.
SUPERVISORY RESPONSIBILITIES:
This position does not have supervisory responsibilities.
Qualifications
Bachelor's Degree or equivalent combination of education and experience.PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:
- Bachelor’s Degree in a related field, Early Childhood, Social Work, Human Services, and two (2) years of experience in similar function, or an associate degree and five (5) years of experience in a similar function. Example of similar functions; Family Navigator, Family Engagement, Child Care Resource and Referral or Human Services.
- Strong interpersonal skills, excellent oral, written communication, planning and service coordination skills and the ability to work well with an ethnically diverse population.
- Knowledge of community resources and how to access them effectively.
- Proficiency in virtual platforms and use of technology for human services delivery.
- Ability to establish trusting relationships.
- Experience with data reporting and record keeping.
- Bilingual (English/Spanish) desirable but not required.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; and use hands to touch or handle. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Employee must be able to drive to assisted living facilities, meetings, etc.
This is a field/technical position with work typically performed in both office and field settings and requiring the ability to maneuver in and around such settings. The noise level in the work environment is usually moderate.
LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY:
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.