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Mobility Call Center Supervisor

Maryland Department of Transportation · Baltimore City

via Maryland Department of Transportation

Full-time $71,805 – $113,243/yr

Duties

Education:  Graduation from an accredited high school or possession of a high school equivalency certificate.
 
Experience: Five (5) years of experience in a transit system, transportation operation, call center or customer service environment. *Two (2) years of experience must have been in a supervisory capacity.

*This statement contains a selective qualification, which is more focused in scope than the minimum qualifications for this classification. Selective qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (i.e., knowledge, skill, or ability).

Notes:       
  1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
  2. Candidates may substitute the possession of a bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.
    Candidates may substitute the possession of a master's degree from an accredited college or university for the required experience.
  3.  Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher-ranking commissioned officer on a year-for-year basis for the required experience.

Special Requirements:

  1. Employees are subject to call-in 24 hours a day and will be required to maintain a reliable communication link for the purpose of emergency callback requirements.

  2. Employees are required to work shifts, evenings, holidays, and weekends.

  3. Employees are required to travel to various locations throughout the MTA service area.

  4. Employees in this classification are subject to substance abuse testing in accordance with the Code of Federal Regulations 49- Federal Department of Transportation Drug Alcohol Testing Protocols and Federal Transit Administration Alcohol Testing Rules.

Qualifications

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
Job details
  • Pay$71,805 – $113,243/yr
  • Job typeFull-time
  • ExperienceSenior level
  • LocationBaltimore City
  • CategoryPort & Logistics
  • Posted13 hours ago
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