- Manage a complex caseload of students with documented disabilities, including mental health diagnoses, by conducting intake meetings, reviewing documentation, determining eligibility, and coordinating appropriate reasonable accommodations.
- Ensure full compliance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act by overseeing accommodation determinations, maintaining accurate records, and addressing compliance concerns in a timely and legally sound manner.
- Serve as a primary liaison to academic, residential, and administrative departments across campus to consult on disability-related matters, accommodation implementation, and inclusive practices.
- Develop and deliver training and educational programs for faculty, staff, and students on disability awareness, accommodation processes, accessibility best practices, and legal obligations.
- Collect, analyze, and report data related to student utilization, accommodation trends, service outcomes, and compliance metrics to inform decision-making, improve services, and support institutional assessment, accreditation, and reporting requirements.
- Supports the Director with the daily operations of Student Disability Support Services, including workflow management, process improvement, policy implementation, budgeting, and service delivery assessment.
- Support the supervision, training, and professional development of SDSS staff, including contributing to performance evaluations, mentoring, and ensuring consistent application of policies and procedures.
- Respond to and resolve access-related concerns across campus, including classroom, testing, housing, and co-curricular environments, using an interactive and student-centered approach.
- Collaborate with off-campus providers, community agencies, and medical and mental health professionals to support documentation review, referrals, and continuity of care for students.
- Assist in the management and oversight of the SDSS Testing Center, including scheduling, proctoring standards, exam security, and accommodation implementation, as needed.
- Ensure SDSS technical standards are upheld, including accessibility of digital platforms, assistive technologies, and documentation systems used to support students and manage accommodations.
- Contribute to the development and implementation of assessment tools, surveys, and evaluation strategies to measure program effectiveness, identify gaps in access or service delivery, and recommend data-informed improvements aligned with University goals.
- Must be able to complete all duties as assigned.