Duties
DEFINITION OF RESPONSIBILITY
Under general supervision, administers the fleet of mobile devices and provides technical support in the development, deployment, maintenance, and enhancements of devices and management tools.
EXAMPLES OF ESSENTIAL DUTIES
Oversee the government’s mobile phone account and serves as a liaison between Verizon and other agencies. This includes starting and terminating phone lines, drafting quotes, authorizing phone purchases, improving account processes, and Verizon account administration.
Serve as resource for billing and account inquiries.
Maintain an inventory and two-year refresh plan of all mobile devices.
Order and house an inventory of new stock for refresh and emergency replacements.
Deploy cell phones to customers according to the refresh plan. Decommission old phones following best practices to ensure data is securely destroyed.
Administer the Mobile Device Management (MDM) solution in place for mobile devices. This includes enrolling and removing devices, building and applying configuration profiles, and researching and implementing enhancements or new solutions.
Troubleshoot advanced software and mechanical issues with phones and tablets. Provide analysis and solutions for common and trending issues.
Research future mobile technology and provide recommendation for device and accessory purchases. Provide guidance for application purchases and support. Devices will need to service a multitude of use case scenarios.
Protect county data and follow suggested practices for device encryption, loss prevention, stolen devices, and device disposal.
Develop and maintain documentation on departmental process, instructional guides, and communication. Keep a central repository of information that will need to be shared internally and externally.
- Performs other duties as required
Qualifications
Education, Training, and Experience
Education: Possession of a High School Diploma or equivalent plus a minimum of two (2) years of technical and troubleshooting experience.
Preferred Education: Bachelor's or Master's Degree in Information Technology or related field plus two (2) years of experience that includes equipment deployment.
Knowledge, Skills, and Abilities (Entry-level)
Knowledge of Mobile Device Management with Microsoft Intune
Skill in technical troubleshooting and effective communication
Ability to work as a team, work with vendors outside of the organization, and collaborate with other departments.
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.
Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)Mail or deliver documents to:
ATTN: Configuration Management Specialist - IT Tech I
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204
You can attach your transcript(s) or license(s) to your application.
EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.