Honest Abe Home Services
*Affiliate Company of JF Plumbing & Heating*
Honest Abe Home Services is seeking an exceptional Customer Service Representative!
Job Title: Customer Service Representative (CSR)
Type: Full-Time
Compensation: $20-$25/hour based on experience + benefits
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About Us
At Honest Abe Home Services, we take pride in delivering top-quality plumbing and HVAC services with honesty, professionalism, and a strong focus on customer satisfaction. We’re a fast-growing company looking for a reliable and organized individual to join our team as a CSR with light admin duties. If you thrive in a fast-paced environment, love helping people, and have great attention to detail, we want to meet you!
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Position Summary
This role includes customer service responsibilities including inbound and outbound calling, scheduling and dispatching. Some light administrative work may also be required. You’ll be the friendly voice our customers hear when they call and the organizational backbone supporting daily office operations. The ideal candidate is proactive, tech-savvy, and eager to be part of a collaborative team.
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Key Responsibilities
Customer Service (CSR Duties)
Answer incoming calls and emails professionally and promptly
Schedule appointments and dispatch service technicians
Provide information about services and address customer inquiries
Follow up with customers post-service to ensure satisfaction
Maintain accurate customer records in our CRM system
Administrative Support
Assist with day-to-day office operations (filing, organizing, ordering supplies)
Manage incoming and outgoing mail and packages
Assist with support of billing, invoicing, and data entry tasks as needed.
Help maintain documentation for technicians and compliance records
Assist with HR or marketing tasks as needed (depending on skillset)
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Requirements
Previous experience in customer service or administrative support (1+ year preferred)
Experience in the home services industry (HVAC, plumbing, electrical, etc.) is a plus
Strong verbal and written communication skills
Comfortable using scheduling software, email, and CRM platforms
Detail-oriented and highly organized
Ability to multitask in a dynamic office environment
Positive attitude and team-oriented mindset
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Benefits
Competitive hourly wage or salary (based on experience)
Paid holidays and vacation
Health insurance options
Opportunities for professional growth and advancement
Supportive and friendly team environment
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Join Our Team!
We believe in building a team that grows with us. If you’re dependable, organized, and enjoy helping people, we’d love to hear from you!
Customer Service Representative (CSR)
JF Plumbing & Heating · Owings Mills, MD