Customer Service Specialist (French Speaking)

At Terumo, we advance lifesaving medical technologies to benefit society. Are you eager to make a difference with us? Here, you’ll grow your expertise while staying true to your personal aspirations.

Guided by our Japanese heritage, we act with respect, take ownership, and pursue continuous improvement. If you see yourself in our values, keep reading; this might be the opportunity you're looking for

Department Info

The TEMEA Supply Chain department groups Supply Chain planning, EDC Warehousing, Transport as well as EMEA Customer Service & Tender Office building a cross-functional, end-to-end global partnership.

Job Summary

We invite you to join us as a French Speaking Customer Service Specialist, becoming an important link between our customers, our Sales Teams and the Supply Chain Organization. Based in our Dubai office, you will play a vital role in delivering an excellent customer experience to our client base in the Middle East and North Africa.

As part of the Supply Chain team, the main responsibility of Customer Service Specialist Export, is to create an excellent relationship with Terumo customers / distributors by ensuring an efficient order processing flow from order fulfilment and invoice generation to after sales services for the dedicated region, support to business by providing proactive visibility on order management, shipments execution status and fulfilment of export transactions in conformance to both international import/ export regulations and Terumo internal processes

Job Responsibilities

Your responsibilities include

The ownership of the order to cash process flow



Own the full order process: receipt, control, entry, delivery, invoicing, and customer dataGood knowledge of EDI for electronic order handlingProactively solve issues and inform stakeholders on status and risksUse tools and relevant data to optimize export transactionsEnsure timely invoicing and compliance with J-SOX and sales targets

Support To Business

Keep organization updated on country/distributor changesCollaborate with stakeholders to ensure compliant export transactionsIdentify and mitigate shipment risksPropose process improvements for efficiencyReview tenders and advise on shipment and delivery terms

Customer contact

Build strong relationships with customers and sales teamsCollaborate with sales to identify opportunitiesMaintain regular customer communication and document actions

Complaints and returns management

Register and manage complaints until closureHandle returns and recallsProactively log issues and drive improvementsResolve unannounced returns

Administration

Ensure proper archiving of ordersReview documents and delivery terms on timePrepare shipment documents and bookingsMaintain accurate contracts and price lists

Stock Management

Provide alternatives in case of stock shortages

Profile Description

Experience in a similar role where you were responsible for the entire process - from order to shipment and invoicing - is mandatory.You are customer service minded with the right administrative acumen The ideal customer service specialist communicates effectively, listens attentively to customers’ needs and provides timely and helpful information to customers and other departments across the company.You are careful and mindful that everything we do at Terumo ultimately connects to patients.You possess a broad knowledge MS office and knowledge of SAP-functionalitiesYou are fluent in French and English, both writing and speaking.

Offer

Working for a Terumo Customer Service team means contributing to society through healthcare.We offer an opportunity to work in a top performing and passionate team. An organization where everyone is treated with respect. We strive to create a diverse, equal and inclusive work environment. We invest in our associates by offering a broad array of development opportunities.Linked with our core value Care, Terumo allows a hybrid way of working, combining office with home-based work. For training reasons however, the first weeks a fulltime presence in the office is required.

Contact Person

Peter Coolen

Talent Acquisition Partner

Working at Terumo means advancing healthcare with heart. Here, you are empowered to grow your own way, inspired to create to innovate, and supported as we get there together. Join us in shaping a healthier future for our patients, society, and each other.