Department of Aging Human Services Associate Community Outreach Specialist

Duties

Job Purpose
Under general supervision, provides case management services to older adults residing in Baltimore County.  
 
Essential Job Duties

• Interviews clients to establish case history or reviews case histories of referrals in order to assess needs.
• Schedules an appointment for a home visit or office visit. 
• Discusses possible resources or interventions with clients to address the situation and jointly create an action plan.
• Assists clients in applying for benefits.
• Arranges and monitors services for the grant-funded clients, including but not limited to personal care services, medication supplies, adult day services, etc. 
• Intervenes in individual client crisis situations, including utility turn-offs, evictions, lack of funds for medication or food, etc. 
• Maintains client records in electronic format via WellSky.
• Conducts educational, community relations, prevention, and outreach programs.
• Attends meetings and training sessions.
• Maintains expertise in the field of aging, resources for older adults, and public benefits. 

Examples of Other Duties
Performs other duties as assigned.

NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all essential job functions for each position within the class. Each position may not be required to perform all of the essential job functions listed.

Qualifications

Required Qualifications
Graduation from an accredited college or university with a bachelor's degree in a social or behavioral science.

Experience as described in the essential duties may be substituted on a year-for-year basis, up to a maximum of four years, for the required education.

Knowledge, Skills, and Abilities

• Knowledge of theories and principles of aging.
• Basic knowledge of community, human, and social services assistance programs.
• Writing skills necessary to complete forms, case histories, and reports.
• Good interpersonal skills and active listening skills.
• Ability to conduct individual diagnostic/assessment interviews and to formulate a basic plan of care.
• Ability to make appropriate referrals.
• Ability to establish and maintain good working relationships with others.
• Ability to appropriately handle hostile individuals and those experiencing a crisis.
• Ability to enter and maintain client information in electronic records.
• Ability to make public presentations.
• Ability to interpret Federal, State, and local regulations, procedures, and guidelines for human services professionals.
• Ability to read and understand professional journals and other publications.

Licenses and Certificates
Some positions within this classification may require possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland driver's license at the time of appointment.

Proof of Licenses, Certifications, and Education
Applicants are required to submit proof of education to meet the required qualifications for this job.  Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)
 
Mail or deliver documents to:
ATTN:  Human Services Associate (Community Outreach Specialist)
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

You must attach proof of education, professional license(s), and certification(s) to your application. Unofficial copies are acceptable. 
 
EXAMINATION PROCEDURE
Applicants will be evaluated based on the training and experience they report in their applications, including responses to the supplemental questions. Applicants must clearly and completely state the dates and duties of past and current experience for evaluation purposes.