Duties
Job Purpose
Under general supervision, supervises senior centers in a designated area of the County, or supervises a unit consisting of a group of County-wide programs and services for seniors.
- Shared responsibility for the overall management, coordination, and development of programs and services for senior adults at all ability levels in senior centers and in community settings throughout Baltimore County
- Responsible for the supervision of professional staff, program and support staff, and volunteers who work directly in the senior centers and on special projects
- Oversees the delivery of in-person and virtual program opportunities for senior center members that meet the goals of the department and the guidelines for APD-12-04-Client and Community Services – Title IIID Evidenced-Based Requirements
- Provide recruitment, selection, development, training, and evaluation of staff
- Assists in the planning, implementation, and evaluation of county-wide events and initiatives held in senior centers and in the community at large
- Researches local, state, and national trends for opportunities in social, educational, health, fitness, and wellness programming for older adults and looks for opportunities to expand these programs through the senior center network
- Plan and coordinate training programs for staff and volunteers
- Participate in meetings, workshops, and programs of professional organizations
- Participate in conflict resolution and mediation with staff, volunteers, members, and the public
- Oversees the fitness center/studio orientations and monitors training in conjunction with the Wellness Specialist
- Provide direct senior center coverage and operations management in the absence of staff
- Responsible for covering for the Division Chief and other regional managers as needed, which may include overseeing the operation of senior centers and supervision of staff
- Applies for and oversees grants in coordination with the Division Chief
- Ensures contracts and MOUs are obtained and updated for community partners
- Oversee income and expenditures of local, state, and federal funds, including staff salaries, programming, enhancement funds, supplies, equipment, and council treasuries
- Oversee the processing and provide audits of money collected from Nutrition, Fitness Centers, Evidence-based Programs, and Membership Enhancement donations
- Supervise a wide variety of reporting systems, including: monthly service delivery, volunteer, Eating Together, Council IRS (990s and 1090s), enhancement fund monitoring, program budgets, mileage, fire drills, incident/accident reports, and program standards
- Ensure compliance with council bylaws, departmental and county policies, contracts, standard operating procedures, and local, state, and federal laws and regulations
- Assist in the development of policies and procedures for the Division and the Department, and be responsible for their interpretation to the senior center division
- Assist in the development, guidance, and operation of senior center councils
- Represent the Department at meetings with other agencies, organizations, and community leaders
- Provide coverage for the Division Chief and senior center staff when needed
Performs other related duties as required.
NOTE:
The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all essential job functions for each position in the class. Each position may not be required to perform all of the essential job functions listed.
Qualifications
Required Qualifications
Graduation from an accredited college or university with a bachelor's degree in gerontology, recreation, education, health, business administration, public administration, marketing, public relations, nursing specialty, accounting, or a social or behavioral science,
Plus
At least four years' experience providing services to older adults, one year of which was in a supervisory capacity.
Additional experience may be substituted on a year-for-year basis, up to a maximum of 4 years, in place of the required education.
Education beyond a bachelor's degree may be substituted on a year-for-year basis, up to a maximum of 2 years, for the required non-supervisory experience.
Knowledge, Skills, and Abilities
Knowledge of supervision and management.
Knowledge of group dynamics and leadership techniques.
Knowledge of personnel policies and procedures.
Knowledge of marketing and media communications.
Knowledge of budgets and financial management.
Knowledge of working with the senior adult population.
Knowledge of technology, specifically as it relates to virtual programming.
Skill in the provision and development of programming, services, and activities for older adults.
Skill in assessing the needs of older adults and their communities.
Skill in working effectively with older adults.
Skill in recruiting, training, and supervising senior program staff and volunteers.
Skill in the management of senior operations and/or Departmental programs.
Skill in writing grant proposals.
Skill in monitoring and evaluating program spending.
Skill in using computers.
Ability to plan, market, conduct, and evaluate programs and services for diverse populations.
Ability to work effectively with volunteers, professionals, and the public.
Ability to communicate both verbally and in writing.
Ability to prioritize multiple tasks and responsibilities.
Ability to use various computer software programs, including Word, Excel, Publisher, and Outlook. Ability to use WorkDay, WellSky, and MySeniorCenter is an asset.
Ability to use technology for virtual programming and meetings.
Proof of Licenses, Certifications, and Education
Applicants are required to submit proof of professional licenses, certifications, and education beyond high school to meet the position's required and preferred qualifications. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.
Possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland driver's license is required at the time of appointment.
Failure to submit proof of professional licenses, certifications, and Education will result in your application not being considered. Proof of professional licenses, certifications, and/or education must be submitted with each application. Copies and unofficial transcripts are acceptable.
Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc.
(www.WES.org)
Mail or deliver documents to:
ATTN: Senior Affairs Associate III (Regional Manager)
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204
You must attach your degree(s), transcript(s), certification(s), or professional license(s) to your application. Unofficial copies are acceptable.
EXAMINATION PROCEDURE
Applicants will be evaluated based on their training and experience, as stated in their applications, including their responses to the supplemental questions. Applicants must clearly and completely state the dates and duties of their past and present experience for evaluation purposes.