Duties
Front Desk Operations & Customer Service:
- Greets and directs customers, provides information, registers participants, collects payments, and processes memberships using ActiveNet.
- Assists staff, visitors, and building partners with referrals, communication, directions, and coordination.
- Responds to written and verbal requests for information from the public, guests, staff, and outside agencies.
- Maintains member communication including wellness calls, program updates, and promotions.
- Staffs building rentals and supports external user groups; may work evening and weekend hours.
- Works and cooperates with coworkers and supervisors at all levels and attends meetings and trainings as directed.
Facility Operations and Safety:
- Opens the center and secures the facility upon closing.
- Prepares and arranges rooms for program use, special events, congregate meals, meetings, and trainings, including furniture and audio-visual arrangements.
- Interfaces with Facilities regarding building issues, inspection reports, maintenance needs, and work orders.
- Works toward securing the safety and security of participants and staff.
- Completes and submits incident, injury, accident, and related reports.
- Participates in Emergency Management activities as requested, including work outside normal business hours.
- Position is considered essential and may be required to work in emergency situations.
Administrative and Technology Support:
- Performs administrative duties including data entry, database maintenance, photocopying, and updating email newsletter systems.
- Assists the DCRS technology team with setup of audio-visual equipment, video conferencing tools, and Webex software.
- Troubleshoots issues with ActiveNet, AIM, and other software in coordination with technology staff.
- Reconciles daily closeout receipts and submits them appropriately.
- Complies with department and fiscal policies when making PDQ card purchases.
Program Coordination and Event Support:
- Coordinates in-person and virtual programs with staff, including technology setup, hosting, and streaming support.
- Provides programming support and assists recreational staff with program setup and breakdown.
- Works as a team member on selected projects supporting 50+ Center staff and DCRS departments.
Policy Compliance and Organizational Support:
- Adheres to department, program, and county policies and procedures.
- Supports building partners including Recreation and Parks, Health Department, Howard County Library, and Howard County Police.
- Performs other related duties as assigned.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
Qualifications
High School Diploma or GED and three (3) years of experience, or equivalent combination of education and experience.PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:
- Associate's degree or equivalent from a two-year college or technical school.
- Cash handling experience.
- Customer service experience with older adults or adults with disabilities.
- Strong interpersonal skills, excellent oral and written community skills and the ability to work well with an ethnically diverse population.
- Strong computer proficiency with Microsoft Office (Word, Excel, PowerPoint), database management and spreadsheet applications necessary.
- Proficiency in virtual platforms and use of technology for human services delivery.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
The noise level in the work environment is usually moderate. There is usual noise and interruption associated with the front desk area of a large senior center.
LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.