Job Overview
The Event Security Guard is the most visible member of the IESS team and providing outstanding customer service to the attendees and guests of the events we secure. The successful Event Security Guard is punctual, in uniform, responsible, and professional at all times while on duty. Event Security Guards implement our “customer service first” mentality when interacting with the public, enforcing event policies but doing so with a positive framing.
Responsibilities and Duties
Greet and interact with guests in an upbeat, friendly, and personable manner
Stand at assigned post and maintain a level of alertness and awareness to the surroundings
Patrol the facility on foot as directed by the supervisor
Assist guests and client representatives as needed
Respond to, report, and document any incidents or issues of which you become aware
Provide outstanding customer service to everyone
Be able to properly wear the assigned company uniform
Attend all required trainings and meetings as directed by the supervisor
Be able and willing to become certified in site-specific trainings
Have full knowledge of the venues in which IESS operates
Be able to effectively communicate via two-way radio device to IESS staff
Other responsibilities and duties as deemed necessary by executive management
Additional Responsibilities Based on Position Level (Lead Guard):
Supervise staff on assigned shift
When required, conduct employment interviews and make hiring decisions
When required, assist with overseeing training sessions
Minimum Qualifications
Be able to speak, read, and write in English effectively
Must be 21 years of age or older
Must have a high school diploma or GED
Experience in security or hospitality preferred
Ability to communicate effectively both orally and in writing
As a condition of employment, employees must successfully complete a background investigation and a post-offer/pre-employment drug screening.
Must have reliable transportation
Must be able to work a “reserve” or “on call” schedule that meets business needs which includes nights, weekends, and holidays
Neat and professional appearance
Upbeat, friendly, and personable demeanor
Must be able to handle urgent situations with calm and poise
Must be able to stand for an entire shift (up to 12 hours)
Must be proficient in computer skills and fluent in Microsoft programs
Benefits
Paid Time Off (up to 40 hours per year)
401k with 100% company match
PerksAtWork Membership
Free in-house trainings and certifications
Advancement opportunities