Duties & Responsibilities:
- Provide all aspects of high-level customer service, including answering phones/checking voicemails/monitoring emails/ assisting walk ins/scanning documents.
- Reviewing, processing, and distributing incoming mail/emails.
- Make corrections and help resolve issues pertaining to the gross pay file before submission to IT in a timely manner.
- Make sure that all necessary documents are processed in a timely manner.
- Research, analyze, and process all payroll-related matters and resolve them, including missed paychecks, retroactive calculations, tax errors, and other issues that are forwarded to the Financial Services Unit.
- Must independently organize and execute various assignments by the deadline while paying close attention to detail.
- Provide excellent customer service to the Morgan campus, the Central Payroll Bureau, the
- Comptroller of the MD office and to all others outside of the campus.
- All other duties as assigned.