Position Overview
The IT Operations & Cybersecurity Analyst supports day-to-day IT operations while assisting in maintaining cybersecurity and CMMC compliance activities across the organization. This role focuses on executing defined processes, supporting end users, maintaining documentation, and assisting with secure system integration under the direction of senior IT leadership.
This position is designed to expand internal capacity, improve responsiveness to user needs, and ensure ongoing compliance efforts are consistently maintained.
Key Responsibilities
IT Operations & User Support
Provide frontline support for employees, including:
Workstation setup, configuration, and troubleshooting
Software installation and updates
User account provisioning and deactivation
Assist with maintenance of desktops, laptops, and factory-floor systems
Support internal systems such as ERP, intranet tools, and shared resources
Track and document support requests and resolutions
CMMC Compliance & Documentation Support
Maintain and organize compliance documentation, including:
System Security Plan (SSP) updates
Plan of Action & Milestones (POA&M) tracking
Access control and audit records
Assist in preparing and organizing evidence for CMMC Level 2 requirements
Document system configurations, processes, and data flows
Support periodic access reviews and policy enforcement activities
Security Operations Support
Monitor and review system logs and alerts under guidance
Assist in implementing established security controls and procedures
Support user access management and enforcement of least-privilege principles
Coordinate with external providers (e.g., PreVeil) for routine operational needs
Data & Systems Support
Assist with SQL queries and report generation for internal stakeholders
Support data cleanup and validation activities across systems
Help document data structures and workflows within ERP and related systems
Provide support for system integration efforts (e.g., PLM, ERP) as directed
Secure Systems & Engineering Environment Support
Assist in maintaining controlled file storage areas with appropriate access controls
Help implement defined processes for handling sensitive data (including CUI)
Support integration efforts between engineering tools and secure environments
Document how data moves between systems, especially across security boundaries
Required
Associate’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
Practical familiarity with:
Basic networking concepts
Operating systems (Windows preferred)
End-user IT support
Experience or coursework involving SQL or data management
Strong organizational and documentation skills
Preferred
CompTIA Security+ certification
Exposure to scripting or programming (e.g., Python)
Familiarity with cybersecurity principles or compliance frameworks (NIST 800-171, CMMC)
Experience with reporting or data visualization tools
Key Attributes for Success
Follows defined processes and procedures consistently
Strong attention to detail, especially in documentation and compliance tasks
Willingness to learn and take direction from senior technical staff
Ability to manage multiple small tasks reliably and efficiently
Clear communication with both technical and non-technical users
IT Operations & Cybersecurity Analyst
Patton Electronics Co. · Gaithersburg, MD