Education
Bachelor’s degree in Medical Technology or the equivalent education, training and experience as defined by the regulations of CLIA
Experience
3 years in the use of related information systems and programs
Skills
- Knowledge of intranet and internet system maintenance
- Skill in ad hoc report writing
- Skill in written and oral communication
- Skill in providing customer service
- Skill in problem troubleshooting and resolution
- Skill in computer and advanced business and office productivity applications
- Able to multi-task
Licensures, Certifications
Certification in medical technology by a recognized certifying agency (such as ASCP) or Industry Certification
Physical Requirements
- Some heavy lifting of computer equipment may be required.
Principal Duties and Responsibilities
- Maintains IS middleware (Data Innovations Instrument Manager, TSM and Telcor) files/directories as observed in the middleware interfaces.
- Provides middleware support and education for better data use to include use of spreadsheets, presentation tools and simple databases.
- Assists with troubleshooting and resolving user identified system issues in conjunction with IS middleware and Epic health information system.
- Designs, participates in and assists with all LIS middleware system testing. Maintains compliance with all regulatory agencies.
- Provides, where appropriate, customer and user training and system documentation. Creates and updates procedures, competency and training checklists.
- Lead applicable user groups, implementation teams and actively participate in cross function/module groups or committees.
- Manages, validates and implements the auto-verification program (rule development) as it applies to both the Instrument Manager, TSM and Epic Information System.
- Identify areas of improvement and drive for more effective and efficient methods of operation.
- Assists in development, design and validation of current and new instrument interfaces.
- Work with cross-functional departments in resolving escalated issues.
All roles must demonstrate GBMC Values:
Respect
I will treat everyone with courtesy. I will foster a healing environment.
- Treats others with fairness, kindness, and respect for personal dignity and privacy
- Listens and responds appropriately to others’ needs, feelings, and capabilities
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
- Meets and/or exceeds customer expectations
- Actively pursues learning and self-development
- Pays attention to detail; follows through
Accountability
I will be professional in the way I act, look and speak. I will take ownership to solve problems.
- Sets a positive, professional example for others
- Takes ownership of problems and does what is needed to solve them
- Appropriately plans and utilizes required resources for various job duties
- Reports to work regularly and on time
Teamwork
I will be engaged and collaborative. I will keep people informed.
- Works cooperatively and collaboratively with others for the success of the team
- Addresses and resolves conflict in a positive way
- Seeks out the ideas of others to reach the best solutions
- Acknowledges and celebrates the contribution of others
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.
- Demonstrates honesty, integrity and good judgment
- Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
- Embraces change and improvement in the work environment
- Continuously seeks to improve the quality of products/services
- Displays flexibility in dealing with new situations or obstacles
- Achieves results on time by focusing on priorities and manages time efficiently
Pay Range
$68,150.51 - $115,855.86Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.