Medical Receptionist / Insurance Assistant

Position Overview
We are seeking a highly organized, professional, and detail‑oriented Medical Receptionist / Insurance Assistant to join our multidisciplinary therapy practice in Southern Maryland. This in‑person role is an essential part of our patient care team, serving as the first point of contact for patients while supporting front office operations, scheduling, insurance verification, authorizations, and administrative functions.


The ideal candidate will have excellent customer service skills, experience working in a healthcare setting, and a strong understanding of insurance processes. This position supports Physical Therapy (PT), Occupational Therapy (OT), Speech‑Language Pathology (SLP), and psychological services.


Responsibilities
Front Desk & Patient Support

Greet and check in patients in a friendly, professional, and welcoming manner
Answer and manage incoming phone calls efficiently and professionally
Make outbound calls to patients regarding scheduling, appointment reminders, insurance information, authorizations, and account inquiries
Schedule, reschedule, and confirm patient appointments
Respond to patient inquiries and provide excellent customer service
Collect and maintain accurate patient demographic and insurance information
Assist patients with registration forms and required documentation
Ensure patient records are maintained accurately and in compliance with HIPAA regulations
Manage patient flow and maintain a clean and welcoming reception area

Insurance & Billing Support

Verify patient insurance eligibility and benefits
Obtain and track prior authorizations as required
Update patient files with accurate insurance information
Communicate with insurance companies regarding coverage, benefits, and authorization requirements
Contact insurance providers to resolve claim issues and obtain authorization updates
Assist with claims follow‑up and denial resolution
Address billing inquiries and elevate issues as appropriate
Ensure all insurance documentation is complete prior to services being rendered

Administrative & Team Support

Coordinate with therapists and administrative staff to support efficient daily operations
Assist with patient intake and onboarding processes
Maintain organized electronic and paper records
Support office workflows and special administrative projects as needed
Collaborate with the front office and billing team to ensure scheduling and billing accuracy
Effectively manage multiple responsibilities simultaneously, including patient check‑in/check‑out, phone calls, scheduling, insurance verification, authorizations, and administrative support
Prioritize urgent patient, provider, and insurance requests while maintaining efficient office operations

Qualifications

Previous experience as a Medical Receptionist, Medical Administrative Assistant, Insurance Coordinator, or similar healthcare office role preferred
Experience with insurance verification, authorizations, claims follow‑up, and denial management strongly preferred
Familiarity with Physical Therapy, Occupational Therapy, Speech Therapy, Behavioral Health, or other outpatient healthcare settings is a plus
Knowledge of HIPAA regulations and patient confidentiality requirements
Proficiency with electronic medical records (EMR) systems and insurance portals (e.g., Prompt, Availity, CareFirst, Humana Military)
Must be comfortable answering and making phone calls throughout the workday
Strong telephone etiquette and professional communication skills
Ability to confidently communicate with patients, insurance representatives, healthcare providers, and referral sources
Experience working with a multi‑line phone system preferred
Exceptional multitasking skills with the ability to manage competing priorities and frequent interruptions throughout the day
Strong organizational, time‑management, and problem‑solving skills
Excellent attention to detail and commitment to accuracy
Ability to work efficiently in a fast‑paced environment while maintaining professionalism and a positive attitude
Self‑motivated, dependable, and able to prioritize tasks independently
Proficiency in Microsoft Office and general computer applications

Benefits

Somewhat flexible part‑time schedule (up to 29 hours per week)
Collaborative and supportive team environment
Opportunity to work with a multidisciplinary healthcare team
Meaningful role supporting patient care and access to services
$18.00 - $20.00 USD per hour