Office Manager / Customer Service Manager (Full-Time)

OFFICE MANAGER / CUSTOMER SERVICE MANAGER (FULL-TIME)


Aras Fine Rug Cleaning & Restoration


Malvern Industrial Park, Malvern, PA


Monday–Friday | 8:30 AM–4:30 PM | In-Office


ABOUT US


Aras Fine Rug Cleaning & Restoration is a family-owned business that has proudly served the Main Line and surrounding communities since 1976. We specialize in fine rug cleaning, restoration, repair, and exceptional customer service.


We are seeking an experienced, professional, and highly organized Office Manager / Customer Service Manager to join our team full-time. This position is ideal for someone with prior office management or customer service experience seeking a stable, long-term opportunity with a well-established local business.


RESPONSIBILITIES



Answer incoming phone calls, emails, and customer inquiries professionally and efficiently
Schedule rug pickups, deliveries, cleaning services, and repair appointments
Prepare invoices, process payments, and assist with accounts receivable
Maintain accurate customer records, files, and databases
Coordinate schedules with technicians, drivers, and management
Follow up with customers regarding estimates, service updates, and completed work
Manage daily office operations and administrative tasks
Utilize Markate CRM and Field Service Management software to manage customer records, scheduling, estimates, work orders, invoicing, payments, and customer communications
Ensure exceptional customer service and professionalism at all times
Assist ownership with special projects and business operations as needed

QUALIFICATIONS



Bachelor's degree preferred
Minimum of 2 years of experience in office management, customer service management, administration, scheduling, or a similar professional role
Strong communication, organizational, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office, Google Workspace, email, and business software
Experience with CRM, scheduling, dispatching, invoicing, or customer management software preferred
Experience with Markate or similar Field Service Management (FSM) and CRM software is strongly preferred
Professional appearance and demeanor
Reliable transportation and excellent attendance record
Ideal candidates live in or near Malvern, West Chester, Downingtown, Exton, Paoli, Phoenixville, or surrounding communities and can reliably commute to our office daily
Local candidates will be given preference

SCHEDULE & LOCATION



Full-Time
Monday–Friday
8:30 AM–4:30 PM
In-office position located in Malvern Industrial Park

COMPENSATION


Competitive compensation based on experience and qualifications.


PLEASE READ BEFORE APPLYING


Please do not apply if you do not have relevant office, administrative, scheduling, customer service, or management experience.


We're looking for a long-term team member who wants to grow with our company and be an integral part of our business. Applicants seeking temporary, seasonal, short-term, transitional, or stop-gap employment will not be considered.


This is not a remote position. Only serious applicants seeking long-term employment and who can reliably commute to our Malvern office should apply.


Only qualified candidates will be contacted for an interview.


TO APPLY


Please submit your resume and a summary of your relevant experience and why you believe you would be a good fit for this position.


Job Type: Full-Time


Pay: From $20.00 per hour, based on experience


Work Location: In person


Job Types: Full-time, Part-time, Contract


Pay: From $20.00 per hour


Work Location: In person