DutiesReceive, investigate, and seek to resolve complaints made by and on behalf of residents of long-term care facilities.
Ensure facilities are following laws pertaining to vulnerable seniors and persons with disabilities.
Assist in establishing effective resident and family councils.
Work with volunteers of Program by supporting and educating them on regulations and rights of residents.
Referrals to appropriate agencies including law enforcement agencies.
Maintain effective working relationship with long-term care facilities, county, state, and federal agencies.
Collect client data while observing confidentiality.
KNOWLEDGE, SKILLS AND ABILITIES
Thorough knowledge and understanding of Federal and State Regulations.
Thorough knowledge and understanding of social services programs available for vulnerable and disabled adults.
In depth knowledge of psychosocial, physical, health, and emotional needs of frail and /or disabled adults.
Skill in interviewing, negotiating, and counseling individuals.
Skill in making sound decisions and resolving difficult situations.
Strong computer skills using Microsoft software and Google Suite.
Ability to speak in public to a diverse audience of various sizes.
Ability to communicate effectively both orally and in writing.
KNOWLEDGE, SKILLS AND ABILITIES
Considerable knowledge and understanding of Federal and State laws regarding one of the following: regulations and standards pertaining to the various types of long term care facilities; Medicare; Medical Assistance and related insurance programs.
Considerable knowledge of the Older Americans Act, other laws, regulations and policies pertaining to specific senior programs.
Considerable knowledge of human services systems, programs and benefits for older adults.
Ability to express ideas clearly, both orally and in writing.
Skill in interviewing and counseling individuals and families.
Skill in analyzing and interpreting client information and making sound decisions.
Ability to maintain accurate client records and statistical reports.QualificationsEducation: Graduation from an accredited four-year college or university with a bachelor's degree in social work, nursing, psychology, or a related area.
Experience: Two (2) or more years of experience working in human services program areas.
Additional Requirements: A valid non-commercial Class C motor vehicle operator's license.