Patient Care Coordinator & Office Lead

Our premier luxury boutique medspa located in Harbor East, is seeking a motivated and outgoing front desk receptionist to join our team.


Our leadership team provides outstanding customer service in a team-oriented environment. The front desk is vital in helping achieve this goal, as they help motivate and maintain organization for our close-knit team. This is a Part-time position, with opportunities to earn commissions and annual bonuses. The ideal candidate for this job will possess strong sales, communication and organizational skills, with the ability to motivate and support employees to peak performance.


Job Description
Meet and greet all incoming clients. Ensure that the reception/front desk area and telephones are being covered properly. Persuade clients to schedule a complimentary consultation for treatment services in concert with the K.Stewart Beauty and Wellness sales process and in accordance with established sales goals.
Foster and nurture positive relationships with clients. Ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience.


Essential functions include, but are not limited to, the following:



Interacting with clients in a friendly and professional manner.
Checking clients in and out of their appointments, pulling charts and filing.
Answer phones and schedule client appointments.
Master a basic understanding of each service offering.
Upsell new areas/services to current clients to hit individual monthly target.
Assist with local marketing events as needed.
Act as liaison between face skin and body specialists and treatment providers.
Collecting and handling payments.
Confirmation and follow up calls.
Knowledge of Salesforce (data entry, usage etc.)
Ordering office supplies.
Assist with new clinic openings as needed.
Other duties as assigned.

Job Types: Part-time, PRN
Pay: $19.00 - $25.00 per hour
Benefits

Employee discount
Flexible schedule
Paid time off

Education:

High school or equivalent (Required)

Experience:

Customer service: 3 years (Required)
Front desk: 3 years (Required)
Computer skills: 3 years (Required)

Work Location: In person