Program Coordinator UMGC Europe Location: Hohenfels, Germany Overseas Contingent III, 100%-FTE, Grade 003 University of Maryland Global Campus (UMGC) Overseas seeks a Program Coordinator. SPECIFIC RESPONSIBILITIES INCLUDE: Provide academic and administrative support services to prospects and students and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive. Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities. Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff. Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations, and other events as needed, professionally representing UMGC. Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first-class session to aid instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation. Aid with processing students' military documentation (i.e., Tuition Assistance vouchers, ID cards, orders, etc.) Distribute marketing, advertising, and mass media materials at assigned locations when permissible. Assist with base access as needed. May provide facility support to include opening and closing UMGC Overseas computer lab, building entrances, windows, and classrooms; ensure that building rules are adhered to by UMGC Overseas students, that all UMGC Overseas labs/rooms are clean and presentable, and that all supplies are readily available. Other job-related duties as assigned. REQUIRED EDUCATION AND EXPERIENCE: High school diploma/GED Background in customer service Able to work in a fast-paced and complex environment with accurate attention to detail. Possess basic office management and clerical skills. Effective written and verbal communication skills Good interpersonal skills Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS). PREFERRED EDUCATION AND EXPERIENCE: Some college coursework Applicants with a U.S. valid driver's license
