Project Manager

Duties

Definition of Responsibility
Under general supervision, assists with overseeing the daily operations of the permit processing function. Facilitates, coordinates, and guides the intake, review, and issuance of permits and licenses in compliance with applicable building, electrical, plumbing, zoning regulations, and Baltimore County Code. Assists with process improvements, system implementation efforts, and cross-departmental coordination to ensure efficient and accurate service delivery.

Essential Functions

• Coordinate the intake process for building, electrical, plumbing, and other permits application including assignments, processing and intake review.
• Support the timely issuance of permits, ensuring all required documentation is complete, accurate, and compliant prior to approval.
• Identify discrepancies or inaccuracies in permit applications and take appropriate action, including placing application on-hold until compliance requirements are met.
• Assist the Permit Processing Supervisor in monitoring workflow, assigning tasks, and coordinating the activities of engineering assistants and administrative support staff.
• Serve as a liaison between the bureau and other County agencies and departments to ensure coordinated and efficient operations.
• Respond to and resolve inquiries, concerns, and complaints from the public regarding permits, applications, and related processes in a professional and timely manner.
• Support the development, implementation, and continuous improvement of operational procedures and service delivery standards.
• Collaborate closely with other project managers and IT team with supporting current and future permitting systems, providing feedback, findings and ideas to  enhance system functionality and support system upgrades or implementations.
• Assist in the launch and ongoing optimization of permit management including user support and troubleshooting.
• Develop, update, and maintain standard operating procedures (SOPs), training materials, and user manuals for permit processing systems and workflows.
• Provide guidance and training to staff regarding procedural updates, policy changes, and system enhancements.
• Collaborate with the Permit Processing Supervisor to produce clear, user friendly documents that help in-person constituents understand and navigate the permit application process.
• Review website content to verify each application type includes correct, up-to-date information and develop clear examples to help constituents understand the requirements.
• Assist Permit Processing Supervisor in identifying challenges within the permitting process and operational process and in developing effective solutions to enhance the overall efficiency and service quality

Examples of Other Duties

• Performs other related duties as required.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Qualifications

Required Qualifications

Graduation from an accredited college or university with a bachelor's degree

Plus 

Three years' professional experience in planning, zoning, or development management. 

(Additional experience may be substituted on a year-for-year basis for the required education.)

Knowledge, Skills, and Abilities (Entry Level)
Knowledge of the principles and practices of commercial, residential, and industrial development. Knowledge of zoning practices and planning functions. Knowledge of the organization and function of public entities and how they interrelate.

Skill in interpreting zoning maps, concept plans for development, development plans, and laws, regulations, codes, and standards relating to development.

Ability to analyze problems in the development process and negotiate effective solutions. Ability to mediate disputes. Ability to communicate plans, laws, codes, and standards to individuals and groups. Ability to produce detailed and summary reports of meetings. Ability to lead groups of people with dissimilar or opposing interests toward a common goal. Ability to give testimony in hearings or courts.

Proof of Licenses, Certifications and Education
Applicants are required to submit proof of Licenses, Certifications and Education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.
 
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.
 
Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).
 
 Mail or deliver documents to:

ATTN: Project Manager
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204
 
You MUST attach your transcript(s), certification(s) or license(s) to your application. Copies and unofficial transcripts are acceptable.

EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.