Job Summary
Tax Hub provides individuals and businesses with a variety of accounting services. We are currently looking for receptionist. The ideal candidate will possess a strong work ethic, ability to accomplish tasks independently when necessary, strong communication skills and the ability to work well with our team.
Job Description
The receptionist is the first point of contact for Tax Hub and provides administrative support across the organization. The receptionist will handle the flow of people through the business, ensure all reception duties are completed accurately and delivered with high quality and in a timely manner.
Responsibilities
Serve clients by greeting, welcoming, directing, and announcing them appropriatelyAnswer, screen, and forward any incoming phone calls while providing basic information whenTake detailed messages and deliver them to appropriate team memberReceive and sort daily mail and deliveriesMaintain security by following procedures and controlling access (monitor who enters, keep cash box secure, keeping credit card processing information secure)Update appointment calendars, schedule appointments, pull files for appointmentsPerform other clerical duties, such as filing, photocopying, scanning, collating, and faxingEnsure waiting area is tidyKeep front desk tidy and presentable with necessary materials (pens, intake forms, paper, )Process credit card paymentsComplete daily check depositsCheck, sort, and forward emailsMonitor and request office suppliesKeep updated records and filesFollow communication procedures, guidelines and policiesAid and support staff and visitorsHandle client exits by verifying current and future needs have been metOwn resolution of client issues, using appropriate escalation process, as neededTreat everyone as a client and ensure all interactions positively reflect Tax HubComplete other assigned duties as neededContribute to team and projects as neededCreate invoicesClient Follow up
Requirements
Proficiency with Microsoft Office SuiteProfessional appearanceSolid written and verbal communication skillsAbility to be resourceful and proactive in dealing with issuesAbility to organize, multitask, prioritize, and work under pressureFamiliarity with office machinesProficient in EnglishProblem-solving skillsCustomer service orientationStrong phone contact handling skills and active listening skillsStrong interpersonal and communication skillsExcellent analysis skillsMust have a High School Degree
Promote Teamwork & Collaboration
Understand and support the tax associates and office prioritiesContribute to an office environment that promotes a positive client and associate experiencePartner with team to maintain office cleanliness, organization, and availability of Tax Hub Services materialsProactively respond to unmet needs of client and officeBe an active and cooperative member of your office team by participating in office and district level marketing activities to grow our business.
Required Hours
Tax Season: (Mid-January until Mid-April) – 15-30 hours/week available (number of hours flexible)
Exact Hours TBD based on candidate availabilityEvenings (Monday – Friday) and some Saturdays required
Off Season: (Mid-April until Mid-January) – 10-20 hours/week available (number of hours flexible)
Flexible daytime hours TBD based on candidate availability and office needs.
Benefits
Annual bonusDirect DepositPerformance and Annual bonus401k/ employer matchDental/ Vision/ Life /Short term disabilityPaid HolidaysPaid Time OffPaid Training and DevelopmentFree Office Snacks and BeverageFree ParkingOpportunity for Growth
Qualifications
Education
Completion of a high school diploma a must and some college
Experience
MINIMUM REQUIREMENTS
Professional and have worked in a office setting prior
Good references
Commitment to providing high level of client satisfaction
Enthusiastic and friendly disposition
PREFERRED QUALIFICATIONS
Previous experience in a customer service environment
Bilingual (Spanish)Professional and courteous telephone and face-to-face etiquetteAbility to work in a fast-paced environmentAttention to DetailOrganizedStrong communications and interpersonal skills
Technical Skills
Strong computer skills and experience using Windows-based computer systemsTyping speed abilityAbility to reconcile receiptsAbility to Multi Task
Management
Not applicable
Special Requirements Specific To Job
Must be willing to work flexible hours
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