Recreation and Parks Permit Zone Coordinator - Non-Merit

Duties

Job Purpose
Under general supervision, the Parks and Recreation Permit Coordinator manages the permitting process for the use of public parks, recreation facilities, and special events. 

Examples of Essential Duties

• Process and review applications for park and facility use permits in a recreation zone, including athletic fields, pavilions, picnic areas, and community centers.
• Ensure all required documentation and fees are submitted and compliant with policies.
• Maintain accurate records of permits issued and facility availability.
• Serve as the primary point of contact for permit inquiries via phone, email, and in-person.
• Guide applicants on rules, regulations, and available facilities.
• Resolve conflicts or scheduling issues diplomatically and efficiently.
• Collaborate with recreation staff to ensure readiness and support for permitted events.
• Notify relevant departments of upcoming events and potential impacts on public access or services.
• Assist in the development and communication of seasonal schedules for sports leagues and community events.
• Enforce Park rules and regulations related to permitted activities.
• Monitor usage trends and recommend updates to policies and procedures.
• Assist in developing and updating permit forms, guidelines, and online systems.
• Utilize recreation management software to track permits, payments, and facility usage.
• Generate reports on permit activities, revenue, and facility utilization.
• Support the implementation of online permitting systems and digital workflows.

Examples of Other Duties
Performs other related duties as required.

NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all essential job functions for each position in the class. Each position may not be required to perform all of the essential job functions listed.

Qualifications

Education

Associate’s degree in Parks and Recreation, Public Administration, Business, or related field. 

Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education.

Experience
At least one (1) year of experience in permitting, registration, customer service, or parks and recreation administration. 

Additional education related to program/facility registration may be substituted on a year-for-year basis for the required experience.

Knowledge, Skills, and Abilities

• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Proficiency in Microsoft Office and recreation management software
• Ability to interpret and apply policies and regulations
• Skill in responding to inquiries and handling routine complaints
• Ability to establish and maintain effective working relationships.
• Ability to adapt to changing conditions quickly
  
  

Proof of Licenses, Certifications and Education
Applicants are required to submit proof of professional licenses, certifications, and education beyond high school to meet the position's required and preferred qualifications. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.

Possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland driver's license is required at the time of appointment. 

Failure to submit proof of professional Licenses, Certifications, and Education will result in your application not being considered. Proof of professional licenses, certifications, and/or education must be submitted with each application. Copies and unofficial transcripts are acceptable.

Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).

Mail or deliver documents to:
ATTN:  Zone Permits and Registration Coordinator (R&P)
Office of Human Resources
Baltimore County Government
308 Allegheny Avenue
Towson, MD 21204

You must attach your transcript(s)/degree(s) or professional license(s)/certification(s) to your application.  Unofficial copies are acceptable.

EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated in their application, including answers to the supplemental questions. Applicants must clearly and completely state the dates and duties of their past and present experience for evaluation purposes.