Staff Development/Education Manager - Registered Nurse (RN) - Ambulatory

The Staff Development Manager supports the organization in advancing high‑reliability, staff development, and a culture of safety. Under limited supervision, provides leadership in the development, assessment, management, and evaluation of interdisciplinary professional practice, clinical education, quality improvement, patient and staff safety, and the integration of research into practice with the development/integration of measurement outcomes. Assists interdisciplinary leadership in the development of organizational and departmental initiatives in the areas of clinical practice, staff development, customer service, education, research, and performance improvement. Responsible for utilizing principles of adult learning in the assessment, planning, implementation, and evaluation phases of the educational process for clinical and non-clinical staff. Serves as a resource for clinical staff in the delivery of safe patient care. Leads the planning, development, coordination, and evaluation of educational programs.

Education:

Bachelor’s degree in nursing required; master’s degree in nursing education preferred or a commitment to attain a master’s degree within 5 years

Experience:

A least 5 years of related/clinical experience in a healthcare environment; experience with educational programming, evidence-based practice, and/or research. Ambulatory experience is preferred.

Licensures, Certification:

• Current Maryland RN license
• Lean Six Sigma Green Belt (LSSGB) within 1 year
• CPR certified; CPR instructor within 6 months
• MD driver’s license

Skills:

• Excellent interpersonal communication skills necessary to interact effectively with a wide variety of constituents.
• Excellent organization, verbal and written communication, problem solving and team facilitation skills.
• Skilled in leading, motivating, and developing others
• Knowledge of nursing and adult educational theories in order to assess, plan, implement and evaluate quality educational programs
• Analytic skills necessary in order to develop and evaluate educational programs and assess learning needs of staff.
• Skilled in using a computer and a variety of personal productivity applications (Excel, PowerPoint, Outlook, etc.)
• Skilled at building and modifying educational programs in Learning Management Systems, for the adult learner.
• Management and clinical skills in order to work effectively with executive management, physicians, and other disciplines
• Ability to exercise judgment in interpreting and applying standards of care, policies, procedures, and processes.
• Ability to review, analyze and develop clinical summaries of patient charts and identify the need for physician peer review.
• Knowledge of medical terminology and navigation of electronic medical records.
• Skill in conducting investigations, including chart reviews and timelines, in order to address customer service, employee safety, patient safety and quality issues. 
• Skill in providing consultation, coaching, and support to clinical and non-clinical staff
• Ability to facilitate improvement, specifically Comprehensive Systematic Analyses which may include RCAs, ACAs and FMEAs.
• Familiar with the Model for Improvement – PDSA.
• Knowledge of process improvement principles and ability to lead teams toward fixing reoccurring issues.
• Ability to gather, create reports, interpret and analyze data.
• Ability to manage multiple assignments and effectively organize and prioritize workload
• Strong working knowledge of outpatient clinical processes

Principal Duties and Responsibilities:

Assessment

• Develops and conducts learning needs assessment to staff annually - please note that this role educates multiple classifications within Health Partners, including: Medical Assistants, Patient Services Assistants, Medical Secretaries, Surgical Schedulers, RNs, Sonographers, Physical Therapists, Physicians, etc.
• Validates identified needs with key stakeholders
• Documents evidence of professional practice gaps in a manner that facilitates the educational planning process
• Collects data systematically and purposefully from a variety of sources including direct observation of clinical and non-clinical staff, nurses and the inter-professional healthcare team, professional organizations, regulatory agencies, consumers, healthcare experts, health-related trends, key stakeholders, and legislative venues.
• Prioritizes data collection activities based on the immediate or anticipated needs of the situation including alignment with organizational strategic goals.
• Use technologies to facilitate comprehensive assessment of current and future individual and organizational needs.

Planning

• Develop outcome goals that reflect competency, learning and change
• Develops content reflective of the expected outcomes of the current evidence.
• Uses adult learning concepts and instructional design principles when planning an activity
• Respects diversity by implementing cultural, ethnic, generational, and other differences when developing learning.
• Determines appropriate interventions, learnings as a result of differentiating educational practice gaps from individual performance/ system issues.
• Collaborate with Simulation Center to develop skills training curriculum

Implementation

• Implements a learning plan/ competency in a coordinated and timely manner
• Adjusts materials and teaching strategies appropriate to the situation and the learner’s developmental level, learning needs, readiness, ability to learn, language preference and culture.

Facilitation

• Overseeing onboarding and orientation process for the entirety of GBMC Health Partners
• Facilitates education of learners to meet their professional development needs.
• Integrates learning resources into programs that address health and a healthy work environment
• Role models practices for creating and sustaining positive learning and practice environments
• Chair the GBMC Health Partners Education Committee

Consultation

• Synthesizes data and information, while incorporating conceptual or theoretical frameworks when providing consultation.
• Establishes formal and informal consultative relationships that may lead to professional development or mentorship opportunities.
• Develops recommendations and strategies to address problems and complex issues.

Evaluation

• Uses valid and relevant methods and instruments to measure processes and outcomes.
• Revises learning activities based on evaluation data

Orientation

• Oversee the development and provision of staff orientation through formal education and preceptor programs.
• Oversee the development of competency-based orientation and preceptor programs for clinical and non-clinical staff, while adhering to the standards of care and principals of adult education

Informatics

• Works with quality improvement initiatives to improve staff adherence to protocols, better management of knowledge and information, enhanced decision making and communication
• Participate in evaluating and selecting new technology

Development of Evidence-Based Clinical Policies & Procedures

• Develops age specific and departmental clinical standards, policies and procedures.
• Provides leadership for collaborative, evidenced-based revision of departmental guidelines, protocols, policies and procedures to improve patient outcomes.
• Provides consultation to staff, and interdisciplinary colleagues

Quality Improvement and Safety:

• Participates and assists during onsite accreditation or program survey site visits and delegated credentialing audits.
• Reviews safety events from the incident reporting system as assigned and triages appropriately for potentially compensable events and reportable events.  Ensure follow-up is appropriate and conducts follow-up as necessary. Prepares analysis of events and action items
• Partners and collaborates with clinical, operational, and data teams to monitor trends, identify variation and improvement opportunities and drive sustainable improvement in outcome, process, and patient experience measures. Consults with leadership to follow up on action items required to improve processes identified through analysis and investigation
• Conducts improvement activities in collaboration with the Performance Improvement Team and independently using tools such as: IHI Model for Improvement, PDSA, A3, 5S.  
• Support patient experience through CG CAHPS data analysis and through facilitating proactive staff customer service education.
• Support policy development and ensure organizational policies are reviewed and updated as indicated. Provide education to staff and leaders regarding policy management and monitor for adherence.
• Share the learning broadly from actual and near miss events using story telling techniques.

All roles must demonstrate GBMC Values

Value Description

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Pay Range

$79,517.04 - $143,130.67

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.