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Systems Administrator

BITHGROUP Technologies · Baltimore, MD

Full-time

Company Summary: We are a well-established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Systems Administrator to join our team and provide outstanding helpdesk support to our clients.

NOTE: This is a hybrid/local position.

Position Summary: The Systems Administrator serves as the primary technical resource in a small team environment for day-to-day operations and is responsible for the administration, security, maintenance, and continuous improvement of Bithgroup’s IT environment, including Microsoft 365, Azure, cloud, and on-premises infrastructure, networks, endpoints, and core business systems, while ensuring availability, performance, and supportability across the organization.


This is a hands-on, high-ownership role that reports to the VP of Information Technology. The ideal candidate collaborates closely with IT leadership on priorities, process improvements, automation, compliance, and long-term planning initiatives, aligning with evolving best practices.

Key Responsibilities:

Lead the day-to-day administration of Bithgroup’s IT infrastructure, including Microsoft 365, Azure, cloud, and on-premises systems, networks, endpoints, and related platforms, with additional support provided to Managed Service clients as needed. Own security, network, and backup/recovery operations to ensure data availability and integrity. Install, configure, secure, update, document, and monitor servers, firewalls, switches, wireless access points, endpoints, cloud services, and supporting infrastructure. Diagnose and resolve hardware, software, network, connectivity, and security issues. Document and maintain IT inventory, configurations, and SOPs. Contribute to SOC 2 compliance initiatives supporting audits, gathering evidence, and maintaining security controls. Collaborate with leadership to review internal processes and recommend improvements, new solutions, and workflow efficiencies. Support and effectively manage timely Helpdesk and technical support for end-users. Co-author Incident Reports and oversee escalations. Provide training and guidance to end-users and junior staff as needed.Core Competencies:

A curiosity-driven, adaptable problem solver who seeks ownership and an environment where they can learn, evolve, and have fun doing it. Strong security mindset and attention to operational risk. Demonstrated interest in automation, AI, and continuous improvement to streamline operations and improve outcomes. Excellent written and verbal communication skills. Commitment to excellent customer service. Proven ability to manage multiple priorities independently. Required Qualifications:

5+ years of relevant systems administration experience. Strong background in Azure and Microsoft 365 administration, including Intune, Entra ID, and Exchange. Fluent with PowerShell and multiple OS: Windows, macOS, iOS, Android, etc. Familiarity with Hyper-V virtual environments and Red Hat Enterprise Linux (RHEL). Comfortable with scripting automation and light coding. Ability to independently manage recurring operational work and own tasks through to completion. Preferred Qualifications:

Fortinet Firewalls Action1 (Patch Management) Blumira (SIEM) Veeam (backup and replication) Mimecast (email security) WordPress (website administration) Xcitium – Comodo (RMM) Ubiquiti (Network Management)If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Systems Administrator role today!




Company DescriptionConventional IT management and services are evolving every day. As technology evolves, organizations are forced to become more nimble to maintain a competitive edge. We are poised and positioned to support rapid changes and growth to your organization’s enterprise services. IT Service Management is a pivotal part of ensuring your organization emerges better positioned for success.

We deliver consistent innovative and standardized IT Service Management using ITIL best practices. Our expertise in IT Service Management helps create a flexible and expandable environment with a combination of automation and virtualization. This Service Management Process helps our customers produce consistent, measurable, and sustained improvements. The benefits our clients realize include reduction of operation costs, greater returns on technology investments, broader capacity to serve, and maximized profits.

What makes BITHGROUP Technologies so easy to work with is we’re not tied to any vendor’s technology or story. We’re here to understand your situation and cater a solution using whatever products are the most appropriate – third party or custom built. We specialize in integrating products together to suit your specific needs, and we’ll be there for support after you’re up and running.

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