Technical Support Specialist - Washington, District of Columbia

POSITION OVERVIEW Technical Support Specialist III – Full Time Role Location: Washington, District of Columbia ABOUT THIS ROLE We seek a Technical Support Specialist III to support enterprise application operations and end user technical support within a government environment. This role focuses on system administration, user support, and technical documentation supporting operational systems. KEY RESPONSIBILITIES Manage user roles, access permissions, and system settings within enterprise applicationsServe as primary technical contact for end users and resolve system support issuesMonitor support channels including email, collaboration tools, and ticketing systemsConduct system data audits to ensure accuracy and integrity of recordsTrack system usage and collect user feedback for system improvement initiativesProvide troubleshooting support for minor IT issues including software and peripheral devicesAssist IT teams with resolving technical issues across systems and applicationsDocument technical procedures, user guides, and knowledge base articlesConduct user onboarding sessions and training programs for system users REQUIRED SKILLS Experience providing enterprise technical support and system administrationKnowledge of troubleshooting software applications and IT systemsAbility to document technical processes and training materialsStrong communication skills when working with technical and non technical users EDUCATION & EXPERIENCE Bachelor’s degree or graduate degree in a related fieldExperience supporting government or enterprise IT environments preferred CLEARANCE & LOCATION Clearance: Active Top Secret Clearance RequiredWork Location: Washington, DCEmployment: Full TimeU.S. Citizenship Required